Privacy Policy

Effective Date: 1 December 2024

 

1. Introduction

 

LAWYAAR, a registered partnership firm having its registered office at 84A, Selimpore Road, Dhakuria, Kolkata – 700031, India (“Lawyaar”, “we”, “us”, or “our”), operates the website lawyaar.in and the mobile applications “Lawyaar” and “Lawyaar Lawyer” (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you access or use our Platform and services (“Services”).

We are committed to safeguarding your privacy and complying with:

  • The Digital Personal Data Protection Act, 2023 (India) (“DPDP Act”)

  • The General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable

  • Applicable Indian IT laws and rules

By using our Platform, you agree to this Privacy Policy.

 

2. Privacy at a Glance (Quick Summary)

 

  • What we collect: Contact details, service-related information, device data, and usage data

  • Why we collect it: To deliver legal services, improve user experience, ensure security, and comply with law

  • Who we share it with: Verified service providers, payment partners, and authorities where legally required

  • Your rights: Access, correction, deletion, withdrawal of consent, grievance redressal

  • Data safety: Industry-standard security measures and limited access controls

 

3. Definitions

 

  • Personal Data / PII: Any data that identifies or relates to an identifiable individual

  • Data Principal: The individual to whom personal data relates (as per DPDP Act)

  • Data Fiduciary: Lawyaar, which determines the purpose and means of processing personal data

  • Processing: Collection, storage, use, sharing, or deletion of personal data

 

4. Information We Collect

 

4.1 Information You Provide Directly

When you register or use our Services, we may collect:

  • Name, phone number, email address

  • Address and location details

  • Company name, registration details, and address (if applicable)

  • Details of legal services or mandates requested

  • Communications exchanged with us

4.2 Information Collected Automatically

When you use our Platform, we may collect:

  • IP address and device identifiers

  • Browser type, operating system, and app version

  • Usage data such as pages visited, time spent, and interaction patterns

  • Approximate location data (not precise GPS unless required and permitted)

4.3 Payment Information

Payments are processed through third-party payment gateways (e.g., Razorpay, Simpl).

  • We do not store your credit card, debit card, or bank details

  • Payment partners process data under their own privacy policies

4.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve platform functionality

  • Understand usage patterns

  • Measure marketing effectiveness

You may control cookies through your browser settings. Blocking cookies may limit certain features.

 

5. Purpose of Processing

 

We process personal data for the following lawful purposes:

  • Providing and delivering legal services

  • User authentication and account management

  • Customer support and communication

  • Platform security and fraud prevention

  • Service improvement and analytics

  • Legal compliance and enforcement

  • Marketing and promotional communication (with consent)

 

6. Legal Basis for Processing:

 

6.1 Under DPDP Act (India)

We process personal data based on:

  • Your consent

  • Legitimate use for service delivery

  • Legal obligations

6.2 Under GDPR (EU Users)

We process personal data where:

  • Processing is necessary for contract performance

  • Consent has been obtained

  • Legitimate interests apply (without overriding your rights)

  • Legal compliance is required

 

7. Data Sharing and Disclosure:

 

We may share personal data only when necessary, including with:

  • Verified legal professionals providing Services

  • Technology and infrastructure providers (cloud hosting, email)

  • Payment service providers

  • Analytics and security service providers

  • Government or judicial authorities, when legally required

All third parties are required to follow strict confidentiality and security obligations.

 

8. Data Storage and Security:

 

  • Data is stored on secure cloud servers located in India and/or other compliant jurisdictions

  • We use encryption, access controls, and regular security reviews

  • No system is completely secure; however, we implement reasonable and appropriate safeguards

 

9. Data Retention:

 

  • Personal data is retained only as long as necessary for service delivery or legal compliance

  • Upon account deletion, personal data is erased unless retention is legally required

  • Non-identifiable, aggregated data may be retained for analytics

 

10. Children’s Data:

 

Our Platform is not intended for individuals under 18 years of age.
We do not knowingly collect personal data of children.

 

11. Your Rights:

 

11.1 Rights Under DPDP Act (India)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • File a grievance

11.2 Rights Under GDPR (EU Users)

You have the right to:

  • Access and data portability

  • Rectification and erasure

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

 

12. Grievance Redressal Officer (India):

 

In compliance with Indian law, we have appointed a Grievance Officer.

Grievance Officer: Mr. Kushal Chakrbrty
Email: help@lawyaar.in
Response Time: Within 7 working days

 

13. International Data Transfers:

 

Where personal data is transferred outside India or the EU, we ensure:

  • Adequate data protection safeguards

  • Contractual protections compliant with applicable law

 

14. Changes to This Privacy Policy:

 

We may update this Privacy Policy from time to time.
Material changes will be communicated via email or platform notification.

Continued use of the Platform after changes constitutes acceptance.

 

15. Contact Us:

 

For questions, concerns, or requests regarding this Privacy Policy:

📧 Email: help@lawyaar.in
📍 Address: 84A, Selimpore Road, Dhakuria, Kolkata – 700031, India